Contact/FAQ

How can we help you?

FAQs

Top Questions

Where is your business located and where do you ship from?

We are strictly an online shop, and our team is completely virtual. However, our fulfillment partner ships out of their warehouse in Denver, Colorado

How do I care for my BITTY BRAH hat?

With a rag, wipe it down with soap and water and allow it to air dry.

Shipping

Do you guys ship to my country? How much does it cost?

Free shipping on all U.S. orders $50+ and international orders $80+ 
or
$10 for U.S Orders and $20 for international orders.


How long does it take to ship out my order?

It usually takes 2-3 business days for your order to be shipped out and will arrive within 2-5 additional business days depending on location.  Expedited shipping is available.

You'll receive a shipping confirmation with your tracking number as soon as it's shipped!

Warranty

What warranty do I have on my hat?

We accept returns or exchanges within 30 days of receiving your order. This covers issues such as misprints or defects.

Orders

What is your refund policy?

You may return your item for a full refund or product exchange within 30 days from the date the item is delivered to you. If you are still waiting for your order and wish to cancel, no problem! We can give you a full refund if it has not shipped out yet. See more info here --> Refund Policy

How can I cancel or change my order?

Please email us at hello@bittybrah.com with your request along with your order number or use the contact form below.

How long to refunds take to process?

Refunds usually take 3-5 business days to fully process, but can take up to 7 days to show up on your card.

I was double charged by accident

First of all thanks for purchasing with us! Hopefully you'll recall a problem submitting the order initially and submitting the order more than once before it going through. Although the transaction didn't go through, your card issuing bank may place the requested funds on a hold - thus appearing as though another valid charge was made.

The hold on the funds will remain until it is removed by your card issuer. The time frame for how long these funds are held is entirely up to the card issuer, the industry average is 7 days for credit cards and 3 days for debit cards; although, some banks will hold the funds for up to 30 days. Your online report will show these charges likely as "Pending".

My order is getting declined, why?

99% Of the time there is an issue with placing your order, it's because you have recently moved. 

Your billing address needs to be set to the address your credit card is registered to.

If that's the case, you can untoggle "Same as shipping address" and select "Use a different billing address" 

I have not received my order confirmation yet.

The most likely reason is that your order confirmation went to spam or junk. We've had this issue frequently with popular email platforms like Hotmail/Outlook and Yahoo. So please check your spam folder and mark the item as "not spam"

If you can't find the order confirmation in your spam folder, please contact us through the contact form below and we'll help you locate your order.

Why did you take my money out of my account and my order has not shipped yet?

ALL orders placed on our site are automatically charged to your form of payment (credit card or debit card) upon placing the order. We do not "take your money" out of your account; when you place an order from us you agree for the shown total order value to be charged to your form of payment immediately. This does not mean we will keep your money if you need a refund!

Please see our Refund Policy for more information.

Customer Support Lines

Email Support

If you need further assistance, you can email us at hello@bittybrah.com

Our Customer Support will get back to you as soon as possible.

Facebook Messenger

CLICK HERE to send us a message on Facebook